General conditions of supremerecords.eu online store
Please read carefully the terms of use of our online store
The trading company “Stefkos Music” EOOD carries out online sales of media with musical sound and video recordings, through the website: www.supremerecords.eu
INTELLECTUAL PROPERTY
Upon purchase of copyrighted and/or related copyrighted goods, supremerecords.eu does not grant any additional rights of use or distribution other than the expressly mentioned rights and/or licenses from the manufacturer/distributor of the goods.
All goods offered by supremerecords.eu are protected by the Copyright Act and its related rights are offered in their original form, packaging and media, without any influence on the part of supremerecords.eu and according to the licenses and distribution rights granted by the manufacturers and /or their distributors for Bulgaria.
These general conditions are intended to regulate the relationship between
“Stefkos Music” EOOD, registered in Burgas 8000, EIK 204023087, BG204023087 with registered office and management address Burgas 8000, 38 General Gurko Street, phone number 0888640562, VAT registration on 05/04/2016 referred to for short A trader on the one hand,
and
the customers from another /person who has agreed to these General Terms and Conditions/, called for brevity the User, in connection with the order and purchase of the goods offered in the online store www.supremerecords.eu
1.Right to use.
The merchant provides the user with the opportunity to purchase the goods offered in the electronic store www.supremerecords.eu in compliance with the General Terms and Conditions. By clicking on any link, button or image located on the site www.supremerecords.eu, the user declares that he agrees to abide by these General Terms and Conditions.
The use of the site is possible with or without registration. Use of the Site without registration will be deemed an expression of agreement with the Terms.
2.Registration.
Registration is done in person. Persons under the age of 14 or between the ages of 14 and 18 have the right to use the site and register only after receiving consent from their parent or other legal representative who has agreed to the Terms. By registering on the site, the user declares: Лица, ненавършили 14 години или на възраст между 14 и 18 години имат право да ползват сайта и да се регистрират само след получено съгласие от свой родител или друг законен представител, който се е съгласил с Условията. С регистрирането си в сайта потребителя декларира:
- that he is of legal age;
- a minor with the consent of a parent or legal representative;
- competent to enter into transactions.
When filling out the registration form, the user is obliged to provide the required data, as well as to update it in case of change. In the event that the user has provided incorrect data, the merchant has the right to suspend the user’s access to his account without notice, as well as to cancel his order.
Users who access the site from other territories outside of Bulgaria are responsible for their actions in accordance with all applicable local laws of the territory from which the site is accessed.
The user is fully responsible for protecting his username and password for his account on the Site, as well as for all actions that are carried out by him or a third party using the username and password.
3.Confidentiality of personal data.
The personal data that users enter during their registration, as well as when filling out the order form, are securely protected and can only be used to serve users. The complete information regarding the personal data of users is published on the page: Protection of personal data.
4.Order
Both registered and non-registered users can place an order in the online store www.supremerecords.eu.
The Merchant has the right to refuse to conclude a contract with an incorrect User.
The Merchant has the right to treat a User as incorrect in cases where:
- there is non-compliance by the User with the General Terms and Conditions;
- an incorrect, arrogant or rude attitude towards the merchant’s representatives has been established;
- systematic abuses by the User against the merchant have been established.
When placing an order, the user enters into contractual relations with the trader for the purchase and sale of the selected product, regulated by these General Terms and Conditions. The distance sales contract between the trader and the consumer is considered concluded from the moment the order is confirmed by the trader.
5.Order confirmation.
The order is considered confirmed only after the merchant contacts the user by phone to inform him that the ordered product is available. For this purpose, when filling out the order form, the user is obliged to provide a valid telephone number. In case the contact phone number is not active, the order may be cancelled.
6.Product availability.
Due to the dynamics of sales, it is possible that some products appearing on the site as available, at the time of acceptance of the order, are sold out and cannot be delivered. The merchant does not guarantee the availability of the products on the website www.supremerecords.eu. In the event that the ordered product is not available, the merchant has the obligation to notify the user by phone or email. The availability check can also be done through the form: “Availability Inquiry” which is available on each product page.
7.Product prices.
All prices on the website www.supremerecords.eu are in Bulgarian levs in the Bulgarian language version and in Euros in the English language version at the exchange rate of Euro 1.95583. The prices of the products are final and include VAT. The prices of the products on the site do not include delivery costs. The merchant reserves the right to change the prices of the goods, and such changes will not affect orders already placed.
8.Delivery.
The delivery of products ordered through the website www.supremerecords.eu is carried out by the courier company SPIDI AD. The trader undertakes to provide conditions for the proper packaging, transportation and delivery of the goods.
Free delivery for orders over BGN 100 /one hundred BGN/ to an AIDS office or vending machine.
Delivery to the address is paid by the user upon receipt of the goods, according to the courier’s tariff.
The delivery time is from two to seven working days after the acceptance of the order.
If the payment method “Payment by card” or Bank transfer is selected by the user, the delivery period begins after we make sure that the payment has been made.
In cases where the ordered product is currently not available – in such a case, the delivery time is negotiated additionally.
In the event that the user cannot be found at the address indicated by him, or has not looked for his shipment at the AIDS office within seven days of receipt, the trader is released from his obligation to deliver the ordered goods.
9.Payment.
When placing an order, payment can be made in one of the following ways:
9.1.cash on delivery;
9.2. with a bank debit or credit card, using a Virtual POS terminal;
- Payment by credit/ debit card through the VPOS of DSK.
- Types of cards accepted: debit, credit and business Visa and Mastercard cards.
- Transactions are carried out through the security programs Mastercard IdentityCheck and VISA Secure.
- In terms of security, the maximum amount that can be paid by card is 8 000.00
- We do not store any credit and debit card information.
- The return of an amount paid by card is refunded to the same card.
9.3. Bank transfer.
10.Cancellation of order.
The user has the right to withdraw from the distance sales contract without giving a reason and without owing compensation or a penalty within 14 days from the date of receipt of the ordered goods. The right of refusal can be exercised only in the case that the purchased goods are returned in their original packaging with an attached fiscal receipt, without signs of use, or the commercial appearance is violated and. The consumer is obliged to inform the trader within the specified period of his intention to return the purchased products, using the standard cancellation form for this purpose:
Complete and submit this form only if you wish to withdraw from the contract
Standard form for exercising the right to withdraw from the contract
- To (merchant name and address)
- I hereby give notice that I am withdrawing from the contract concluded by me for the purchase of the following goods: (description of the goods)
- Ordered on (date)
- Received on (date)
- Username
- Address and telephone number of the user
- Date
The user is not required to use the standard email opt-out form.
The transport costs for returning the goods from the consumer to the trader are at the expense of the consumer.
When the consumer exercises his right to withdraw from the distance contract, he must send or hand over the goods together with the receipt back to the trader no later than 14 days from the date on which the consumer notified the trader of his decision to refuse the contract. The goods must be in their original packaging, without signs of use or violation of the commercial appearance of the goods, in accordance with the provisions of Art. 57, item 9 of the Civil Code. IMPORTANT: Pursuant to Art. 57, item 9 of the Civil Code, the refusal under Art. 50 of the Civil Code of the concluded contract does not apply to deliveries of audio or video recordings or software products that have been printed by the User, with the exception of second-hand goods.
If the item is returned by courier, the merchant will refund the consumer once the shipment has been opened and found to be eligible for cancellation. If the goods do not meet the conditions, they are returned at the expense of the user to the address from which they were sent. The refund is made by money transfer via Speedy or to a bank account specified by the user. The maximum period for refunding the amount is 14 days from the date on which the trader was notified of the consumer’s decision to abandon the ordered goods – provided that the goods were returned within the specified period. Purchased goods from www.supremerecords.eu are returned to the office of Speedy, Burgas, Ivan Bogorov Street, for the recipient “Stefkos Music” EOOD, unless another method of return has been agreed upon.
11.Other Terms. The merchant reserves the right to unilaterally change the terms of use of the online store www.supremerecords.eu without informing users in advance. Users should monitor for any changes and comply with them.
12.The provisions of the current legislation of the Republic of Bulgaria apply to all matters not settled by these General Terms and Conditions.
13.All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that no agreement is reached, all unresolved disputes arising out of or relating to the contract between the parties, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, and disputes to fill gaps in the contract or its adaptation to new circumstances, will be resolved by the competent court under current Bulgarian legislation.
Supervisors:
Information on Supervisory Authorities that Users can contact:
Commission for Personal Data Protection Address: Sofia, 15 Ivan Evstatiev Geshov St., phone: (02) 940 20 46 fax: (02) 940 36 40 Email: kzld@government.bg, kzld@cpdp .bg Website: www.cpdp.bg
Commission for Consumer Protection Address: 1000 Sofia, “Slaveikov” Square №4A, floors 3, 4 and 6, phone: 02 / 980 25 24 fax: 02 / 988 42 18 hotline: 0700 111 22 Web website: www.kzp.bg
In case of disputes regarding obligations arising from online sales contracts, in which no agreement has been reached, the User may refer the dispute to the bodies for alternative resolution of consumer disputes (ARC) under the conditions and in accordance with Article 181a et seq. of the Civil Code. Additional information on the alternative resolution of consumer disputes can be found on the website of the Commission for Consumer Protection at www.kzp.bg and on the online dispute resolution platform ORS.
TERMINOLOGY
User/Client is an able-bodied natural person who has reached the age of 18 or a legal entity who has accepted these General Terms and Conditions.
Merchant/Seller – Stefkos Music EOOD, EIK
Contract – represents a remote contract between the Seller and the Buyer for the purchase and sale of goods from the site.
Website/site” (“website”) – a designated place in the global Internet network, accessible through its unified address (URL) under the HTTP, HTTPS or other standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources. Website/site” is
“User account” (customer profile) is a separate part of www.supremerecords.eu, containing information about the user, provided by the user during his registration and stored by Supremerecords.eu, and access to the user account is carried out by entering a username and password The user account enables the user to view and edit his data entered during registration, the entries in the address book, to access information about all his requests for the purchase of goods from the e-commerce website www.supremerecords.eu, to change your access password, subscribe or unsubscribe to receive a newsletter, etc.
“Username” is the user’s e-mail, by means of which he is individualized on Supremerecords.eu.
“Password” is a code of letters and/or numbers chosen by the user, which, together with the user name, identifies him and enables him to make valid requests to purchase the goods offered on Supremerecords.eu.
“Sales price” is the final price for a piece or for a certain quantity of goods, including value added tax and all additional taxes and fees excluding the cost of delivery of the goods to the customer.
CD – audio compact disc, standard version of the album for the world territory.
LP / Vinyl – gramophone record, standard version of the album for the territory of the world.
CD LV – local version produced for the territory of Bulgaria.
Deluxe CD – a deluxe version of the album with additional content.
Mixed – the product contains different music media.
